If you are new to TWI there is a period of confusion as you face the myriad of sources of information about TWI. You’ve heard about it but don’t quite know where to begin. It is a bit like the parable about the seven blind men describing an elephant. The one holding the tail says the elephant is like a rope, the one at the leg says it is more like a tree, the one at the trunk describes it as a snake, and so on. TWI can also appear to be different things to different observers, such as a simple training program or a way to stabilize or improve processes. But, like the elephant, TWI is greater than the sum of its parts. In its totality it is a part of a cultural change in an organization that supports and sustains Lean and continuous improvement.
There are a large number of articles and books about TWI, one of the best is the TWI Workbook: Essential Skills for Supervisors by our own Patrick Graupp and Robert Wrona (Productivity Press). But, while you are waiting for the book to arrive, how do you navigate through the maze of information to get a working knowledge of TWI? I suggest you visit our website www.twi-institute.org and navigate as shown below.
1. First read the home page, it briefly describes the three original programs Job Instruction, Job Relations and Job Methods, or as they are commonly referred to, JI, JR and JM – the three legs of the stool.
2. Go directly to TWI Programs open the program you are most interested in at this time and read about it.
3. Back to the website: Go to Getting Started and open Implementation. Note: be sure to open and read the case study and the Initial Delivery Schedule.
4. Now read Program Sequence (in Getting Started).
By now you should have the basics.
- What is TWI?
- What are the objectives of JI, JR and JM training?
- Who gets trained?
- What is the recommended sequence?
- How do you get started?
- What are the costs?
5. You are now ready to take advantage of the Success Stories; browse through them. Finally, I recommend you use the View DVD Case Study (Nixon Gear) with your management team as the center piece of your presentation, it really tells the story. There you have it! Please call when you are ready to take the next steps on the TWI journey.