The TWI Blog for the Training Within Industry Community of Practice

Archive for July, 2009

New to TWI?

If you are new to TWI there is a period of confusion as you face the myriad of sources of information about TWI.  You’ve heard about it but don’t quite know where to begin.  It is a bit like the parable about the seven blind men describing an elephant. The one holding the tail says the elephant is like a rope, the one at the leg says it is more like a tree, the one at the trunk describes it as a snake, and so on.  TWI can also appear to be different things to different observers, such as a simple training program or a way to stabilize or improve processes. But, like the elephant, TWI is greater than the sum of its parts. In its totality it is a part of a cultural change in an organization that supports and sustains Lean and continuous improvement. 

 There are a large number of articles and books about TWI, one of the best is the TWI Workbook: Essential Skills for Supervisors by our own Patrick Graupp and Robert Wrona (Productivity Press).  But, while you are waiting for the book to arrive, how do you navigate through the maze of information to get a working knowledge of TWI? I suggest you visit our website  and navigate as shown below.

 1. First read the home page, it briefly describes the three original programs Job Instruction, Job Relations and Job Methods, or as they are commonly referred to, JI, JR and JM – the three legs of the stool.

 2. Go directly to TWI Programs open the program you are most interested in at this time and read about it.    

 3. Back to the website: Go to Getting Started and open Implementation.  Note: be sure to open and read the case study and the Initial Delivery Schedule.

 4. Now read Program Sequence (in Getting Started). 

 By now you should have the basics.

  • What is TWI?
  • What are the objectives of JI, JR and JM training? 
  • Who gets trained?
  • What is the recommended sequence?
  • How do you get started?
  • What are the costs?

5. You are now ready to take advantage of the Success Stories; browse through them. Finally, I recommend you use the View DVD Case Study (Nixon Gear) with your management team as the center piece of your presentation, it really tells the story. There you have it! Please call when you are ready to take the next steps on the TWI journey.

Steve Grossman

TWI Inspiration

I recently returned from a wonderful trip to London and Paris with my wife, our first outside of the U.S. and Canada.  On our trip we went on the tour of the Normandy Beaches which included the Memorial at Caen. At the Memorial they showed a movie about D-Day and I was struck by the sheer magnitude of the effort including the ships, planes and vehicles needed to support the effort. It brought alive all the words we read about how TWI made the war effort possible by increasing productivity among a workforce new to the workplace.  The sheer numbers involved in the invasion were daunting enough and then multiply that by the numbers of ships, tanks and planes in the Pacific and elsewhere and you begin to get an idea of the sacrifice needed to make this happen.  It also helped me to understand why, whenever we talk about TWI to the uninitiated, we can’t help but bring up how it began, in earnest, as way to bring war time production up to the levels needed with the workforce available. We are now facing a crisis in our economy, in manufacturing and in healthcare where, once again, if the commitment is made to improve productivity through training using TWI principles, there is no challenge we can’t meet.

Steve Grossman

New to Blogging

We are new to blogging and hope to use this as a way to increase our communication with the community of practice in Training Within Industry (  We will update readers with latest happenings in TWI, where to find information, and what our frustrations and triumphs have been in the past days and weeks.  In this space various contributors from the TWI Institute will keep you appraised of the latest developments. They include:  Steve Grossman, Robert Wrona and Patrick Graupp as well as our cadre of master  trainers . 

Steve Grossman,  Director

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