A special thank you goes out to all our Certified Trainers who took a few moments to fill out the survey emailed a couple of weeks ago. A full report can be found on the TWI Institute website:
What follows is a brief summary – please leave comments – we love to know what you think.
Second Annual Survey of the TWI Institute Certified Trainers
In August 2010 we undertook the second annual survey of the TWI Institute Certified trainers. The purpose of the survey was to find out the following:
- How many of the TWI certified trainers were still active. If not – why not.
- How many training classes they taught this year.
- How many people were trained?
- How did this compare to last year?
- If they plan to train more or less next year than this year.
- What TWI Institute services they used this year.
- If they are interested in information about TWI Problem Solving Training.
- What they would like to see at the TWI Summit next May.
- What services they would like to see the TWI Institute provide next year.
The survey was sent via email to 304 Certified Trainers. The TWI Institute trainers are located in 39 states in the U.S. and eight countries. These certified trainers work in 100 client companies and 22 MEPs and a small number of private consulting firms.
The survey was answered by 125 trainers, or 42 percent of the 304 delivered surveys. The sample was a representative, self selected sample.
- Seventy-eight percent, of the respondents reported they were currently delivering training and working with TWI. The rest provided a variety of reasons they were not active such as being laid off or promoted. The active respondents averaged about 5 training classes this past year. They averaged 8.5 participants in each class. About half said they delivered more than the prior year, about one-third delivered the same as last year and the remainder said they had fewer training deliveries. Forty-one percent said they planned on more deliveries next year, 44 percent planned on the same and 15 percent said they planned on fewer next year.
- When asked what TWI Institute Services they used this year they responded as shown on the following table.
|a) Information on the website||79%|
|b) Information on the phone||35%|
|c) Help from Master Trainers||36%|
|d) Additional training||13%|
|e) Additional Train the Trainer||17%|
|f) Train the trainer for clients||N/A Companies|
|g) The TWI Institute Blog||47%|
- When asked if they are interested in information about TWI Problem Solving Training 18% said yes, 28% said no, and 54% said they did not know.
The last two questions (8 &9) were open-ended. Question 8 asked what they would like to see at the TWI Summit next May. The respondents wanted a greater variety of topics, metrics related to JI success, class delivery tips, on-site plant tours, round tables, TWI Problem Solving, healthcare, Lean and job breakdown creation.
Question 9 asked what services they would like to see the TWI Institute provide next year. The respondents asked for access documents online, roll out strategy, Problem Solving Training, information on any updates or modifications made to materials, information about what other companies are doing, on-site consulting services allowing the TWI Trainer or Master Trainer to “coach” the TWI trainees, management training, Network of TWI trainers on the webpage, TWI materials in Spanish as part of the disk, and replacement wire sets that are the same as my original set.
The ability to generalize to the entire population is limited because the sampling was self selected from the pool of possible respondents. Having said that, we believe the survey revealed the average active Certified Trainer works in a company or MEP, holds about one class every two months which has 9 participants, plus observers, conducted about the same number of classes this past year as the year before and predicts the same for next year. In addition, he or she uses the TWI Institute website, reads the blog, and doesn’t know enough about PS to make an informed decision.
The results of this years’ survey will inform planning for the rest of this year and next year, including plans to:
- Run a webinar on pushing through corporate roadblocks when TWI projects get pushed to the side
- Run a webinar on sustaining the TWI program (training is the beginning – not the end)
- Run another webinar in TWI Problem Solving.
- Develop more metrics for the impact of JI and JM
- Update the Certified Trainer Data to insure continued accurate contact information.
- Continue to improve features and usefulness of the TWI Institute website.
- Broaden the audience and authors on the TWI Institute blog.
- Expand the post training coaching for Certified Trainers.
- Continue to work with MEP trainers to increase the referrals for Train the Trainer
- Give Certified Trainers more information on other than training TWI maintenance activities necessary to sustain the program.
- Update the breakout sessions at the TWI Summit to appeal to a more experienced audience.
- Follow –up on TWI Institute service requests.
- Continue to increase the TWI Healthcare data base
- Create a network of trainers
- Follow-up with another survey next August updated to eliminate confusing wording, ask more questions about TWI Institute services and Certified Trainers job descriptions.
Steve Grossman – Director