The TWI Blog for the Training Within Industry Community of Practice


   Our friend and colleague Kathy Lee at AIT shared an article recently posted on her company intranet.  

AIT implemented Training Within Industry (TWI) in 2009 to help improve technical training and employee relations. The goal wasn’t to save money but to improve how employees are trained. One year later, though, AIT has realized a savings of more than $260,000 through the implementation of TWI.

What is TWI?
After an assessment of company training procedures in 2008, AIT recognized the need to standardize training in order to ensure all employees – current and incoming – receive the same information and knowledge regarding their positions. To improve these procedures, Training Coordinator Kathy Lee partnered with Purdue University’s Technical Assistance Program/Manufacturing Extension Partnership to implement TWI in July 2009.

“TWI offers a way to standardize training and teaches why we do everything, not just how,” said Lee. “It puts quality into our training, and it goes hand in hand with the initiatives Quality Services already has underway. It’s a resolution for issues we’ve experienced in the past.”

Reduction in Errors, Cost
Since that first training class in 2009, TWI has helped reduce errors in the lab, decrease sample failures, and save the company more than $260,000. Here is an overview of initial results realized from TWI:

  • The most severe level of data entry error was reduced by 40 percent
  • Individual sample failures decreased by 68 percent with a savings of more than $38,000
  • Training time reduced from six months to two months (66 percent) for research and development training with hybridized application
  • At least five employees previously struggling with their performance are now in good standing as a result of TWI Job Relations training
  • For an initial investment of $35,000, TWI has a return in excess of $260,000 to date

Currently, TWI is only used in AIT’s production laboratory, but Lee said there are plans to bring the program to Business Operations in the future. “When this happens, we will see even more efficiency in technical skills and employee relations, which will translate into even more dollars saved,” said Lee.

For more on AIT Labs –  

Kathy added in her email to us:

The Training Specialist concept is working very well and I am fortunate to be working with a group of individuals who are as passionate about training as I am.  I have recently been moved back into the Quality Services portion of our organization in a newly formed group called Quality Operations – Documentation, Training and Records – and am currently focused on developing a Training Management System (TMS) for the company.  I still maintain the status of TWI Coordinator but am focusing my energies on the TMS project for the near future.

Comments on: "ROI for TWI" (1)

  1. I agree with Rich completely. I have had similar experience in the past.

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