The TWI Blog for the Training Within Industry Community of Practice

Everywhere in life people form habits. Some are good habits – like always buckling your seat belt before starting the car.  Some are bad habits – like texting while driving.  In the workplace people develop habits too.  It is important to the success of a business that workers develop the very best habits, habits that predictably yield the best combination of Quality, Product delivery, and Cost.  TWI Job Instruction (JI) provides the method to develop and standardize those good work habits and thereby get those reliably good results.

“The formation of habits has been studied extensively by behavioral scientists and sports psychologists alike.   Understanding how desirable habits are created and undesirable habits are replaced is invaluable,  …….   What is required is that you are aware of what you want to achieve, that you know the motions you must intentionally repeat to accomplish the goal, and that you execute your actions with no emotions or judgments; just stay on course.”

Sterner, Thomas (2010-10-07).  The Practicing Mind: Bringing Discipline and Focus Into Your Life (p. 47). Mountain Sage Publishing. Kindle Edition.

{The Job Instruction Breakdown (JIB), along with demonstration of the job in Step 2, describes how the tasks are to be done.  When trainees successfully follow this JIB, as evidenced in Step 3, it proves that they understand and can execute the job correctly.  Staying the course is proven in Step 4.}

“One study I am aware of states that repeating a particular motion sixty times a day over twenty-one days will form a new habit that will become ingrained in your mind.”

Sterner, Thomas (2010-10-07).  The Practicing Mind: Bringing Discipline and Focus Into Your Life (p. 47). Mountain Sage Publishing. Kindle Edition.

{In Step 4 of JI, as a person keeps performing in accordance with the JIB, a new habit is established in about 3 weeks.  That is why auditing and staying in close contact for a while is so important.}

“Practicing these proper motions so many times a day over so many days creates a habit of motion that feels right and natural and is done without conscious thought.”

Sterner, Thomas (2010-10-07).  The Practicing Mind: Bringing Discipline and Focus Into Your Life (p. 48). Mountain Sage Publishing. Kindle Edition.

Once workers get used to the new way of performing their jobs it will no longer feel strange or awkward.  It will just ‘feel right’.  In other words, it will have become a new habit – a good habit, producing good results.  And once this best way of performing a job becomes standardized across a workforce, Key Performance Indicators stabilize at improved levels.

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